Refund policy

At Inter-Ca, we want you to feel comfortable ordering from us. If your purchase does not meet your expectations, our return process is designed to be straightforward and easy to understand.

Return Timeframe

Eligible products can be returned within 30 business days after delivery.

Items must be in their original condition and meet the requirements below.

Return Requirements

For a return to be accepted, the product should:

  • Be unused and in resalable condition

  • Include its original packaging and included accessories

  • Have no stains, strong odors, or signs of damage or use

  • Be returned within the allowed return period

Some products may not qualify for return, including personalized items, digital products, gift cards, clearance or final-sale items, unless the item arrives damaged, defective, or incorrect.

Return Shipping

Approved returns are normally shipped back at the customer's expense.

We recommend keeping your return tracking information until the return has been completed.

Starting a Return

Please contact our support team before mailing your item back.

Email: support@inter-ca.shop

Include your:

  • Order number

  • Reason for the return

  • Relevant photos, if needed

Our team will review your request and provide the appropriate return instructions.

Return Instructions

Do not send merchandise to our business address without receiving return instructions first.

The return destination and any additional instructions will be provided after your return request has been approved.

Refund Processing

After we receive and inspect the returned product, we will confirm whether the refund is approved.

Approved refunds are sent to the payment method used for the original purchase.

Refunds are generally processed within 5–10 business days after approval. Your bank or payment provider may take additional time to post the funds.

Damaged or Incorrect Products

If an item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue, please provide your order number, a short description, and clear photos of the item and packaging.

For certain damage or incorrect-item claims, we may request an uncut video of the package being opened.

Contact Us

For return or refund questions, please reach out to:

Inter-Ca
Email: support@inter-ca.shop
Phone: +1 407-753-4178

Business Address:
Inter-Ca
Citrus Heights, CA 95610
United States