Frequently Asked Questions
Find quick answers to common questions about ordering, shipping, payments, returns, and refunds at Inter-Ca.
1. Where does Inter-Ca ship?
We currently deliver orders to addresses within the United States. International shipping is not available at this time.
2. What is the shipping fee?
Standard shipping is $4.99. Orders totaling $90 or more qualify for free standard shipping.
3. How quickly will my order be processed?
Most orders are prepared within 1–3 business days after payment is confirmed.
4. What time is the daily order cut-off?
Our order cut-off time is 5:00 PM New York Time (ET). Orders placed after this time generally begin processing on the following business day.
5. When should I expect my order?
After processing, delivery is estimated at 3–7 business days. Actual delivery may vary depending on the destination and carrier.
6. Which carriers deliver orders?
Depending on the order, shipments may be handled by USPS, UPS, FedEx, DHL, or another reputable carrier.
7. What payment methods are available?
Available payment options are shown during checkout and may include major credit and debit cards and other supported payment methods.
All transactions are processed in U.S. Dollars (USD).
8. Can I return a product?
Yes. Eligible products may be returned within 30 business days after delivery, subject to the requirements in our Refund & Return Policy.
9. Do I pay for return shipping?
Generally, the customer is responsible for return shipping costs for approved returns, unless applicable law requires otherwise.
10. Are all products eligible for return?
No. Products that have been used, damaged, altered, or returned without required packaging or accessories may not qualify.
Certain personalized, digital, gift card, clearance, and final-sale products may also be excluded.
11. What if my order arrives damaged or incorrect?
Contact us as soon as possible with your order number, a description of the issue, and clear photos.
For certain claims, we may also request an uncut unboxing video showing the package being opened.
12. Where is my refund sent?
Approved refunds are returned to the original payment method used for the order.
13. How long do refunds take?
Approved refunds are generally processed within 5–10 business days. Your bank or payment provider may need additional time to post the funds.
14. How can I contact Inter-Ca?
Our support team is happy to help with questions about orders, products, shipping, returns, and refunds.
Email: support@inter-ca.shop
Phone: +1 407-753-4178
Address:
Inter-Ca
Citrus Heights, CA 95610
United States
We aim to respond to customer inquiries within 12 hours during business days.